Privacy Policy

At Next Chapter Counselling, protecting your privacy and personal information is taken seriously. This policy outlines how information may be collected, used, and protected when you visit this website or connect with the practice.

Information You Choose to Share

Personal information may be collected when you:

  • Contact the practice through the website

  • Request a consultation

  • Book an appointment

  • Complete intake or consent forms

  • Communicate by email or through Jane

This information may include your name, email address, phone number, and any information you voluntarily provide.

Please avoid sharing sensitive or urgent clinical information through website forms or email.

How Information Is Used

Information shared through the website or related platforms may be used to:

  • Respond to inquiries

  • Schedule or manage appointments

  • Provide counselling-related services

  • Maintain professional records

  • Improve website functionality and user experience

  • Meet legal, ethical, and professional obligations

Personal information is never sold or shared for advertising purposes.

Website Analytics & Cookies

This website may use cookies and analytics tools, including Squarespace Analytics, Google Analytics, or Meta technologies, to better understand website traffic and improve user experience.

These tools may collect limited non-identifying information such as:

  • Browser type

  • Device type

  • General geographic region

  • Pages visited

  • Time spent on the website

You can adjust your browser settings to limit or disable cookies at any time.

Third-Party Platforms

This practice may use secure third-party platforms, including:

  • Squarespace (website hosting)

  • Jane App (scheduling, forms, and clinical records)

  • Analytics or advertising tools provided by Google or Meta

These services maintain their own privacy and security standards.

Clinical & Health Information

If you choose to engage in counselling services with Next Chapter Counselling, your personal health information is protected in accordance with Alberta’s Health Information Act (HIA).

Confidential clinical records are maintained using secure systems and practices consistent with the professional and ethical standards governing mental health professionals in Alberta.

Personal health information is only shared:

  • With your informed written consent

  • When required or permitted by law

  • When there is a duty to report or concerns related to safety or risk of harm

Limits to confidentiality, privacy practices, and informed consent are reviewed in greater detail at the beginning of services.

Security & Confidentiality

Reasonable safeguards are used to help protect personal information. While every effort is made to use secure systems and platforms, no internet-based communication or electronic storage method can be guaranteed to be fully secure.

Crisis & Emergency Support

This website and email communications are not monitored for urgent or emergency mental health concerns. If you are in crisis or require immediate support, call 911 or contact a local crisis service.

Access & Questions

Questions regarding privacy practices or requests related to personal information may be directed to:

Next Chapter Counselling
Edmonton, Alberta, Canada
Email: info@nextchaptercounselling.net

Policy Updates

This policy may be updated periodically to reflect changes in services, technology, or legal requirements.

Last updated: May 2026